Season 1 – Episode 13: How to ensure your teams engage with your new workforce management software?

Published: May 23, 2023

How to ensure your teams engage with your new workforce management software? | Ben Nakimovitch, Customer Success Manager

How to ensure your teams engage with your new workforce management software?

Get ready to take notes! In this episode, we dive into the critical topic of team engagement in your new workforce management software implementation. Joining us today is Ben Nakimovitch, Customer Success Manager at Shopworks, who will provide us with some insightful tips on how to ensure your teams engage with your new WFM software.

We kick off the discussion by exploring why engagement is essential to get a good ROI. Ben then shares some common challenges to achieving engagement and highlights the importance of change management in WFM implementation.

But that’s not all! Ben also explains why KPIs in the pilot may not translate into the wider rollout and what help you can expect from your WFM vendor. Finally, Ben shares his top tips for engaging your staff, so be sure to tune in and take notes!


If you’re serious about getting the most out of your new WFM software, then this episode is a must-listen. So grab your headphones, hit that play button, and let’s dive into the exciting world of workforce management! Don’t forget to check out our blog post: https://www.theshopworks.com/blog/workforce-management/how-to-ensure-your-teams-engage-with-your-new-workforce-management-software/

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