A look forward at the way we work and engage with customers

May 5, 2020
Uncategorized

For the Retail, Hospitality, Leisure and Care sectors, the way we work and engage with customers has either changed for ever or it will be a very long time before we can return to any degree of normality.’

With the UK lockdown extended to at least 11th May, other countries have started easing restrictions which gives us an indication of what the next weeks & months will look like.

While “some serious pent-up demand for a little retail therapy” is required for companies to recover 6 months loss revenue, it will remain challenging with a whole new set of rules and guidelines likely to be required. Here is a list of the Top 10 measures that we have seen implemented from those businesses still trading through the lockdown:

1. Footfall limitations – restrict the number of people in store to allow enough room to stay apart

2. Switching off every other self-service machines – EPOS, treadmills, vending/coffee machines to maintain social distancing

3. Multiple sanitising stations throughout the venue

4. Staff and customers to wear facemasks

5. Installing plexiglass protections at counters & receptions

6. Physical distancing – educate your staff to enforce the 2m safety rule at any time

7. Adapted queuing systems – implement clear floor marking to keep customers safe while they wait

8. Use temperature check devices

9. Preventive signage throughout the venue advising on best practices

10. Use outdoor space where possible

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