Virgin Active

The world’s leading health club group Virgin Active has digitally transformed their UK workforce management processes with ShopWorks.

Virgin active logo website page
About Virgin Active

Virgin Active is one of the world’s leading health club groups with 238 clubs in 8 countries, including the UK, Italy, Singapore, Australia, Thailand, South Africa, Botswana and Namibia.

Their purpose is to inspire people to live an active life, which they do through a range of in club and at home exercise experiences.


Across the UK



The challenges


Over the last few years, COVID has fundamentally changed how we work. The pandemic accelerated the adoption of technology, highlighting the need for businesses to implement flexible systems that provide one central view of their workforce across their entire estate.

Virgin Active identified that they needed to implement a flexible and bespoke workforce management system due to operating
in multiple locations, extended trading hours and and different employment contracts. The solution was needed to manage their staff scheduling and to assist payroll.


The Solution

ShopWorks provided Virgin Active with a solution that streamlines and digitise both their Time and Attendance and Staff Scheduling processes. This was done by delivering state-of-the-art bio-metric readers across each Virgin Active location.

ShopWorks provided a self-service portal where employees can check planned rotas, request time off and review their confirmed hours.

These solutions have given staff members increased confidence that their time and attendance, and leave will be recorded accurately.

Virgin Active case study 2


Our intention with implementing the ShopWorks T&A system is to automate and streamline people processes, making for a more user friendly and accurate people experience, and delivering us improved reporting which allows us to make more informed people decisions. It is early days but we can see the benefits this will provide Virgin Active on a daily basis.”

Hannah Worthington, UK Legal Director, DPO and UK People Director.


The Result

The solution provided by ShopWorks has saved resources spent on manual administrative tasks undertaken by Virgin Active managers, such as scheduling, time monitoring, budgeting and ensuring compliance throughout the entire estate.


The solution has improved multiple aspects of the business, including the accuracy of the payroll, providing visibility over team member availability across 34 UK locations and optimising resources and cost.