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Front End React/JavaScript Software Developer - London, UK

Contract type: Permanent, Full-time.

Start date: Immediate

Description:

Shopworks are expanding rapidly as a result of the growth in the workforce management market and our success in winning some great enterprise customers. See who we work with here.

We create bespoke Workforce Management and staff scheduling solutions for operators in the retail, leisure and hospitality sectors. We provide this via a cloud-based, SAAS model and are now on version 3 of our platform, which has evolved to efficiently deal with the demands of a “bespoke SAAS” model.

We are embarking on an ambitious redesign of our front-end architecture and are looking for passionate developers to join us at this exciting time.

Key Responsibilities:

The role will include, but not be limited to;
● Creating readable and scalable front-end products that adhere to the specifications provided by the design team.
● Improving existing code to bring it up to modern standards.
● Documenting new and existing code, using the tools provided.
● Using our Design System to ensure consistency across the platform on multiple devices.
● Provide fully tested code.

Our Design System has been created to enhance the communication between the design and development team. We have defined a solid base of reusable components that are used to make up the various screens of our platform. We use the right tools, for us, that help us be productive and more creative when making our products. All parts of our design system have been introduced to make the transition between design concept and production ready code, as smooth and painless(and fun) as possible.

Requirements:

• 2+ years of software development and best practices.
• Good experience in unit testing, using Jest/Enzyme (or similar).
• Good experience using modern front-end technologies like ES6, React JS and comfortable writing modular JavaScript code.
• Good experience working with REST APIs
• Familiar with up to date React coding standards and patterns.
• Able to effectively review other developers code and contribute with constructive feedback on code style, naming and solution design decisions.
• Good knowledge of GIT workflows and comfortable using advanced GIT command line tools (rebase, bisect).
• Excellent communication and team collaboration.
• Hands-on experience working with Lean/Agile software development practices.
• Experience with visual test-driven development (Storybook or similar) approach is a plus.
• Experience with Material UI/JSS is a plus.
• Experience with Webpack 3, Yarn and/or other build tools is a plus.
• Experience with Zeplin.io and Sketch Cloud is a plus.
• Experience with Design Systems is a plus.
• Experience with Puppeteer is a plus.
• Experience working in workforce management product is a plus.

Education:

• BS degree in Computer Science or similar.

Client Account Manager
London, UK

Contract type: Permanent, Full-time.

Start date: Immediate

Description:

Shopworks provides Workforce Management solutions to companies within the Hospitality, Leisure and Retail sectors with between 300 - 30,000 staff across 4,000 venues in multiple countries. 

ShopWorks are looking for someone to join our account management team and help support some of our largest clients. This is an opportunity to join a dynamic working environment, be mentored/managed by an experienced Account Director and report directly to the Director of Sales to forge an exciting career path going forward.

The successful candidate will:

• Deliver value to a portfolio of clients by providing day-to-day account management and operational support that retains and grows client accounts.
• Operate as the lead point of contact for assigned client accounts.
• Build strong and long-lasting client relationships as their trusted contact.
• Retain and grow revenue from client accounts.

Key Responsibilities:

As an Account Manager, you will be responsible for managing our relationship with customers from the moment they have completed a roll-out of the ShopWorks system.

This will include:
• Identifying opportunities for revenue growth within each customer.
• Assist with the implementation of new revenue opportunities.
• Guide clients in configuration and maintenance of our platform to suit their business needs by working closely with our internal support team to deliver ongoing value.
• Constantly monitor client performance on the platform to share best practices and identify new business opportunities.
• Serve as a secondary contact for inquiries and requests, collaborating with the technical engineering team to deliver solutions.
• As an expert on the Shopworks platform, provide advice and support for power users on how best to use the product.
• Identify and define new features for customers that strengthen our product.
• Manage high impact requests or escalations to completion and ensure timely delivery of service and/or support.
• Identify and define the internal management processes and tools that strengthen our ability to deliver to clients.
• Communicate within and across functions internally, reporting on the progress of initiatives and client activities with a focus on identifying product development or documentation opportunities.
• Create and share client case studies that exemplify successful and unique use and performance of our platform.
• Manage and update our internal CRM tools to ensure company visibility and proactive account management.

Qualifications:

• Educated to Graduate Level or equivalent experience

Key Skills:

• Proven work as an Account Manager with high-profile, high-value client accounts.
• Knowledge of WFM or SaaS platforms.
• Knowledge of the retail, leisure or hospitality industries.
• Exceptional interpersonal skills and presence to build relationships and influence key client stakeholders.
• A flair for client communication.
• Strong listening, consultative and presentation abilities.
• Analytical thinking and ability to identify trends and patterns.
• A proactive, can do approach to client needs and issues.
• A sense of urgency and ability to problem solve and troubleshoot in a timely manner.
• Solid organisational, prioritisation and time management skills.
• Project management skills would be an advantage.
• Business analyst skills or experience in scoping out requirements would be an advantage.
• Competence in project management and issue tracking tools an advantage.
• Language skills an advantage.
• Appreciation of the latest legal/regulatory and compliance issues and requirements.

Implementation & Customer Onboarding Manager - North New Jersey, US

Contract type: Permanent, Full-time.

Start date: Immediate

Description:

ShopWorks provides Workforce Management solutions that serves medium and enterprise customers in the retail, betting, hospitality, and leisure industries. Our current clients' businesses range between 300 and 30,000 staff across 4,000 retail venues and now in multiple countries. 

We are looking for another experienced implementation manager to join our team to help us deliver a new customer contract in the USA. The role will be one of our first in the USA and will be based in a new office in Northern New Jersey and reporting to one of the Directors.

The company has existing customers in Connecticut and Georgia, but the initial focus of the role will be to support the roll out to 1,000 stores for a customer with a head office in Cincinnati that already uses Shopworks in other countries.

Shopworks operates an innovative sales process which relies on the successful management of free trials over a 90 day period. On completion of the initial 1,000+ store roll out, the successful candidate will be required to proactively use our free trial process to successfully onboard new customers. 

Although the role is an implementation managers role to start with, there are many opportunities to develop the role into a leadership role as Shopworks expands in North America. 

Key Responsibilities:

• Manage all aspects of the implementation process for the roll out of Shopworks to a nationwide 1,000 + store estate.

• Remain within the set timeframe to deliver a successful onboarding of the customer.

• Manage the free trial process and roll out of new customers.
Liaise with the rest of the operations team to deliver a successful outcome.

• Manage customer expectations and prevent scope creep.
Identify customer requirements as required.
Act as account manager once roll-out complete.

Requirements:

• Manage the process of gaining a pre-trial agreement with trialists. 

• Complete Kick off meetings.

• Assess customers readiness for the trial and advise the business accordingly.

• Conduct conference calls and meetings to review progress with the client.

• Gather customer requirements and create Jira cases.

• Manage the collection of data from client.

• Work in line with our ISMS - ISO27001.

• Answer customer questions on data protection issues.

• Liaise with training manager to set up training sessions for users.

• Liaise with Biometric and Support manager to ensure hardware install and support.

• Manage sub contractors and partners who will be used to support customer roll-outs.

• Obtain support from sales as required.

• Support training sessions, classroom based, Webex or telephone.

• Conduct free trial review at the end of the trial period.

• Persuade customer to move from trial to full roll out and become a paying customer.

• Develop a roll out plan.

Experience:

• The ideal candidate will have widespread experience of implementing complex software projects, ideally within a Workforce Management, HR or retail environment.

• Experience of working in a start-up and comfortable establishing new processes.

• The ability to engage with a customer at all management levels including retail staff, head office staff and senior management.

• Strong influencing skills.

• Project management skills.

• Business analysts skills or experience in scoping out requirements would be an advantage.

• Competence with project management and issue tracking tools.

• Some account management experience would be an advantage.

• Appreciation of the latest legal/regulatory and compliance issues and requirements.

Education:

Educated to Graduate Level or equivalent experience. A project management qualification is desirable.

Implementation / Customer Onboarding Manager - Sydney, Australia

Contract type: Permanent, Full-time.

Start date: Immediate

Description:

ShopWorks provides Workforce Management solutions to companies within the Hospitality, Leisure and Retail sectors with between 300 and 30,000 staff and up to 4,000 retail venues internationally.

We are looking for another experienced implementation manager to join our team to help us deliver a new customer contract in Australia. The role will be one of our first in Australia and will be based in a new office in Sydney, reporting to the CEO of ShopWorks Australia. The initial focus of the role will be to support the roll out to 500+ stores for a customer that already uses ShopWorks.

ShopWorks operates an innovative sales process which relies on the successful management of free trials over a 90 day period. On completion of the initial 500+ store roll out, the successful candidate will be required to proactively use our free trial process to successfully onboard new customers.

Although the role is an implementation managers role to start with, there are many opportunities to develop the role into a leadership role as ShopWorks expands in Australia and beyond.

Overview:

• Manage all aspects of the implementation process for the roll out of Shopworks to a nationwide 500 + store estate.

• Remain within the set timeframe to deliver a successful onboarding of the customer.

• Manage the free trial process and roll out of new customers.
• Liaise with the rest of the operations team to deliver a successful outcome.

• Manage customer expectations and prevent scope creep.

• Identify customer requirements as required.

• Act as account manager once roll-out complete.

Key Responsibilities:

• Manage the process of gaining a pre-trial agreement with trialists.

• Complete kick-off meetings.

• Assess customers readiness for the trial and advise the business accordingly.

• Conduct conference calls and meetings to review progress with clients.

• Gather customer requirements and create Jira cases.

Experience:

• The ideal candidate will have widespread experience of implementing complex software projects, ideally within a Workforce Management, HR or retail environment.

• Experience of working in a start-up and comfortable establishing new processes.

• The ability to engage with a customer at all management levels including retail staff, head office staff and senior management.

• Strong influencing skills.

• Project management skills.

• Business analysts skills or experience in scoping out requirements would be an advantage.

• Competence with project management and issue tracking tools.

• Some account management experience would be an advantage.

• Appreciation of the latest legal/regulatory and compliance issues and requirements.

Education:

Educated to Graduate Level or equivalent experience. A project management qualification is desirable.