Hospitality Workforce Management Software
How ShopWorks Supports Hospitality
ShopWorks supports hospitality managers by turning bookings, covers, occupancy, availability, absence and pay rules into rota decisions with cost visible before service starts. If demand moves, a closing shift overruns or kitchen cover changes, managers can see the impact on labour cost and approvals before payroll closes.
Central managers and finance teams can compare planned hours, worked hours, attendance exceptions and overtime across sites without taking rota control away from the local team. That gives payroll a cleaner route from approved hours to pay, and gives operators a better explanation of labour performance by service period.
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Our Hospitality Workforce Management Solutions
- Time and Attendance
- Employee Scheduling
- AI Forecasting
- AI Labour Demand Forecasting
- AI-Assisted Scheduling
- Advanced Workforce Analytics
- Reporting
- Absence Management
- On-Demand Pay
Time and attendance gives hospitality teams a cleaner record of actual hours worked across the floor, the pass and the close. That matters when one team finishes late because service over-ran, another site had a private event, or a split shift started on time but ended later than planned.
ShopWorks captures attendance through the employee app, contactless clock-in, NFC, QR code, biometric readers or mobile geolocation, then routes exceptions for approval. Managers can compare scheduled hours with actual hours, review late finishes, approve missed clock-ins, catch missed breaks and resolve exceptions before payroll. That helps reduce pay queries when shifts run over and gives payroll a cleaner worked-time record.
Because hospitality teams often move between FOH (front of house), BOH (back of house), bar, terrace and close-out duties, the attendance record also needs to show where the time changed and why. ShopWorks keeps those worked hours connected to the rota and approval trail, so overtime, premium hours, tronc-related checks and end-of-shift adjustments can be reviewed without rebuilding the timesheet by hand.
Hospitality scheduling needs to balance service standards, labour percentage and team wellbeing across breakfast, lunch, dinner, late bar and weekend trade.
ShopWorks supports rota templates, shift patterns, task allocation, availability, shift offer, shift claim, target hours and live compliance checks. Managers can plan front-of-house, kitchen, bar, hotel, event and closing cover in one scheduling workflow, then see the cost before publication. That gives operators a cleaner way to handle busy service windows, split shifts and the last-minute changes that come with real hospitality trading.
AI forecasting helps hospitality teams plan labour against real demand rather than fixed rota habits.
ShopWorks can use hundreds of internal and external data inputs and forecast at 15 or 30 minutes, hourly, daily, weekly or monthly intervals. In hospitality, useful signals can include bookings, walk-ins, covers, wet sales, dry sales, room occupancy, weather, local events, holidays and promotions. Forecasting helps managers see where demand is likely to rise or fall before the rota is built, instead of relying on last week’s pattern.
AI labour demand forecasting turns demand into required hours by role and service period.
It builds a labour curve from the forecast and can allocate cover by venue, 15-30 minute interval, hour, day or week. ShopWorks supports profit-first, customer-service-first and historic operating average modes. For hospitality, that helps connect covers, revenue mix and occupancy to the labour needed across front of house, kitchen, bar and support roles, so a Friday dinner peak and a quieter Tuesday lunch can be handled differently.
AI-Assisted Scheduling helps managers build workable rotas faster when service pressure is high and availability keeps changing.
ShopWorks can assess 100-plus variables and 300-plus configuration options, including availability, preferred hours, role skills, contracted hours, rest rules, cost, overtime and service coverage. The system recommends suitable schedules, but managers remain in control of the final rota. That helps operators respond to demand without losing local judgement.
Advanced analytics helps hospitality leaders understand where labour cost is moving during the week, not just after period end.
ShopWorks includes dashboards for hours and cost comparison, hours and cost performance, clock-in and clock-out, attendance, entitlement utilisation, absence breakdown and employee attendance analysis. Operators can compare planned and worked hours, track overtime, review late finishes and understand labour performance by site, department or service period, so they can see the pressure while the session is still running.
Reporting supports payroll, operational review and labour cost control without rebuilding the same spreadsheet every week.
ShopWorks includes 40-plus report types across department reports, payroll and audit, time off, KPIs, training, miscellaneous reporting and bespoke reports. Hospitality teams can use reporting to review attendance, absence, overtime, payroll exceptions and department labour. Bespoke dashboards, automated report distribution, data warehouse feeds and RESTful API access can support wider finance and operations reporting, including where service periods are drifting out of line.
Absence can put service quality and kitchen capacity under pressure quickly, especially when a single call-out affects a section or a close.
ShopWorks manages holiday, sickness, parental leave, bereavement and lieu time in one workflow. Automated holiday approval can apply your rules before leave is confirmed, while AI-powered holiday allocation helps distribute annual leave fairly across the year. Managers can see leave requests, cover impact and service risk together before approving time off.
On-demand pay gives employees access to a portion of wages already earned in the current pay cycle.
For hospitality teams where retention and financial wellbeing matter, earned wage access can support employees without creating a loan or credit product. ShopWorks keeps withdrawals connected to worked hours, approval status and payroll reconciliation, so payroll control stays tied to approved attendance data. For hospitality teams, that makes the app feel useful on an ordinary week, not just on payday.
Who Can Benefit From ShopWorks?
Restaurants & Coffee Chains
Hotels
Pubs & Bars
QSR & Casual Dining
Contract Catering
The Outcomes We Can Deliver
Labour Cost Improved
Demand-led rota planning helps your teams reduce staffing costs by up to 7% while keeping cover aligned to bookings, covers and occupancy.
Happier Service Teams
Clearer rotas, availability handling, fairer leave decisions and earned wage access support staff satisfaction across front-of-house, kitchen, bar and hotel teams.
Manager Admin Time Saved
Automated time and attendance based on your pre-defined rules, absence workflows and exception approvals can save managers more than 3 hours every week.
Visibility Improved
Managers and head office can see planned hours, worked hours, late finishes, overtime, approvals and payroll readiness before trading review, with configured rules supporting 100% compliant rotas and 100% accurate payroll.
Payroll Queries Reduced
Attendance, approvals and rota changes stay connected, reducing pay queries after busy service periods.
AI Planning Built-In
AI Labour Demand Forecasting, AI-Assisted Scheduling, AI-Powered Holiday Management and Analytics help hospitality operators plan labour using the latest technology and data, not historic habits.
Latest Case Studies
Nice-Pak International
How Nice-Pak unified HR, Time and
Attendance, Scheduling and Payroll with
ShopWorks
Bunzl Retail Supplies
How Bunzl Retail Supplies moved from spreadsheets to a smarter way to manage shifts and Time and Attendance with ShopWorks workforce management, biometric time and attendance and worked-hours reporting.
The Works
The Works partnered with ShopWorks to implement a full suite Time & Attendance and Workforce Management platform.
Why Choose ShopWorks for Your Hospitality Operation
Built for shift-based, hourly workforces
ShopWorks is built specifically for operators running shift-based, hourly workforces with complex pay rules and variable demand. Hospitality fits that profile precisely. Split shifts, late finishes, tronc, multi-role workers, casual contracts and peak-week demand spikes are first-class concepts in the platform, not workarounds bolted onto a generic HR product.
One operating record
Most workforce problems in hospitality are handoff problems. The forecast does not reach the rota. The rota does not reach time and attendance. Time and attendance does not reach payroll cleanly. ShopWorks closes those handoffs inside one platform. The forecast, the rota, the clock-in, the absence record and the payroll output share the same worked-time data, so reconciliation is built in rather than rebuilt.
AI that operators actually use
The AI in ShopWorks does the work your operators do not have time to do: ingesting hundreds of demand signals, building a labour curve at 15, 30 minute, daily or weekly intervals across an estate, producing a fair first-draft rota that respects 300+ configurations. Your GMs and area managers still make the final call. The AI removes the part of the job that does not require a human.
Employee App as a daily tool
The Employee App is how your front-of-house, kitchen and bar teams use ShopWorks day to day. View shifts, accept shift offers, swap shifts, set availability, request leave, clock in and out, see hours worked and access earned pay. For a workforce that lives on its phone between shifts, this is the difference between a system the team engages with and a system the office uses.
What Our Customers Say
“As a leisure centre , we have a complex workforce that previously required excessive admin for our managers. With the ShopWorks staff scheduling tool, we are able to easily create weekly rotas in advance, ensuring that staff do not exceed their contracted hours."
“Shopworks has transformed how we manage time and attendance across our estate. The platform is intuitive, reliable, and has helped us streamline rota planning, compliance tracking, and payroll integration. Their team has been responsive throughout, and the reporting tools have given us real clarity on labour spend and operational efficiency. We now have a system that people genuinely love using, and that’s not something you hear often when it comes to workforce management software.”
"ShopWorks has centralised and digitised many manual processes for us and much less time is spent on admin.
Employees across the estate are thrilled with the new system and the ability to see their schedules on the go, directly receive important updates and request holidays"
"We needed a rota management system that was flexible, simple to use and cost-effective. As a supplier, they were easy to work with and helped us roll-out quickly. ShopWorks' product and people were a great match for our business."
“Our intention with implementing the ShopWorks T&A system is to automate and streamline people processes, making for a more user friendly and accurate people experience, and delivering us improved reporting which allows us to make more informed people decisions. It is early days but we can see the benefits this will provide Virgin Active on a daily basis.”
Want to see our Hospitality Workforce Management Software in action?
FAQs
How can hospitality operators reduce labour cost without damaging service?
ShopWorks gives operators a labour curve built from a real demand forecast, so labour is matched to the shape of each shift rather than to a flat headcount target. Premium hours and overtime are visible against the budget before the rota is published, so cost is controlled at the point of decision, not at month-end. Service cover stays intact because the forecast and rota are built from the same demand signal.
How should restaurants and hotels plan staffing when bookings, walk-ins and weather change demand?
How can hospitality businesses reduce turnover in front-of-house and kitchen teams?
How do managers control overtime and late finishes without creating compliance or payroll issues?
Live Compliance in Employee Scheduling flags Working Time issues, rest periods and contract limits while the rota is being built. Time and Attendance captures actual finish times against the scheduled end, so overruns are visible immediately. Daily notifications on incomplete scans surface issues before payroll. Worked hours flow through to payroll automatically, so overtime is paid accurately and evidenced.
