Workforce management software is typically chosen by employers depending on their staffing model. Today, many cloud-based SAAS solutions exist to cater to a range of businesses. In the table below, we have attempted to list what are the types of workforce management software and some of the specialist companies that work in these areas.
In practice, specialist software is capable of offering core competency and can accommodate other specialisations. For example, ShopWorks has been developed for hourly-paid workers who are employed by a company where the staff come to a dedicated venue. The software can also support agency staff and mobile workers being employed by the same company.
I am sure some of the other companies listed might also argue that they are equally capable in other areas and also sure they would be happy to explain their strengths and weaknesses to you. The most critical point is that workforce management companies specialise, and you should confirm that your prospective supplier has expertise in the sector your business operates in.
What are the types of Workforce Management software and the areas they focus on
| Area | Potential Suppliers |
| Call centres. These can forecast call volumes and focus on planning staff around those calls. | Verint Personio |
| Mobile workforces such as drivers, home care workers | MyMobile Workers Skedulo Total Mobile |
| Hourly paid and shift workers in a dedicated venue such as retail, leisure, hospitality, factories, care homes etc. | ShopWorks Fourth Hospitality Rota Geek Bizimply |
| Hospitals and other industry verticals. We have listed some Medically specialised WFM solutions, although there may be a solution just for your industry. | Allocate Deliforce Infor Float Care |
| Agency workers – usually where you have staff that are being sent to lots of different customers. | Parim Sirenum |
| Gig workers and other flexible staffing. Similar to an agency but for companies that want to manage and recruit freelancers who don’t come via an agency. | GiG Freelance Diary |
| General applications that cater for a wide range of different working practices | Ceridian Reflexis UKG |
| Simple applications that are used for office staff and other “9-5” workers. | WhosOff Microsoft teams Breath HR |
| Bespoke systems built for just one company, often called an “in-house solution” | Difficult to list because companies don’t tend to promote their in-house systems. |
