The aftermath of the COVID-19 pandemic brought about myriad challenges for businesses, with labour shortages being a prominent concern. Could the solution to...
How Workforce Management Can Help Solve Your Labour Shortages?
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Workforce Management
In this section of the ShopWorks Blog, we’ll walk you through everything you need to know about workforce management, from start to finish: what it is, how it works, why it’s so important for your business, the technologies used, different modules and much more.
The Workforce Management concept first began in call centres in order to improve efficiency. Workforce management is a business process of planning and managing human resources to be in the right place at the right time. It’s a way to manage your employees and make sure they’re working efficiently, effectively, and in line with your company’s goals. It involves creating a plan for how employees can be used to their best advantage while also taking into account factors like the available talent pool and the skills needed to complete projects. Workforce management includes things like employee scheduling and time and attendance tracking and more.
The Goals of Workforce Management
Workforce management aims to ensure you have the right number of employees for your business and that those employees are doing their jobs as well as possible.
You can use workforce management to increase productivity or cut costs, or both. It can help companies increase their bottom line by reducing expenses through improving efficiency.
Many organisations use Workforce Management solutions to manage this process and have one central overview of all their entire people operations. WFM software solutions include many different functionalities depending on the focus and purpose it serves.
A workforce management system can also help an organisation improve its performance by putting the right people in the right positions at the right times. A workforce management system can help you save money on things like overtime pay and help you make sure that your employees are happy, motivated and, in turn, loyal.
Workforce management is used in many industries, from retail and hospitality to manufacturing and healthcare, it can also be used in many different ways depending on the needs of your organisation.
Why do you need to do a workforce management software pilot?
https://www.youtube.com/watch?v=7YwTXPpbvsY A pilot is a useful tool to reduce the risk for an organisation looking to implement a workforce management solutions. Not all software vendors will offer a pilot, but in this article, we...
How AI and Workforce Management work together?
https://www.youtube.com/watch?v=rOpzYbUlPN0 Workforce management has been operating in the cloud for ten years; over that time, software vendors have collected a lot of data. This equates to billions of shifts with a lot of associated...
How to ensure your teams engage with your new workforce management software?
https://www.youtube.com/watch?v=0QQsRcudNWU So you have chosen your workforce management solution, got approval from the board against your business plan, gone through a pilot and proven the ROI assumptions, and you have settled down into business...
What are the options for hosting workforce management software?
Introduction Workforce management software has become an essential tool for businesses of all sizes. To help you choose the right type of software for your business, this article will provide a comprehensive guide to...
How does Workforce Management software work?
Workforce management (WFM) systems are widely used to manage staff scheduling, time tracking and many other employee management tasks, streamline internal processes, and improve profitability. In this blog, we will look at how does...
How to calculate the Time to Value for WFM software implementation?
When you are writing a business case to justify implementing a workforce management system, there is a lot you need to consider. We have also written an article (including a template) on how to write...
How does a ShopWorks WFM software paid trial work?
ShopWorks is a workforce management software vendor, and for our new customers, we offer a paid pilot to demonstrate the tangible ROI the software delivers. In this article, we discuss how ShopWorks WFM software...
What is the cost of ShopWorks Workforce Management Software?
ShopWorks bases its pricing on the version of the software that you chose. We offer three different versions and we have articles comparing them in more detail and a list of what features each...
How to calculate the ROI from a Workforce Management system?
Workforce management software is essential for any business looking to maximise efficiency and productivity. It can help you manage your employees, track their performance, and optimise their schedules. But how do you justify the...
The Goals of Workforce Management
Workforce management aims to ensure you have the right number of employees for your business and that those employees are doing their jobs as well as possible.
You can use workforce management to increase productivity or cut costs, or both. It can help companies increase their bottom line by reducing expenses through improving efficiency.
Many organisations use Workforce Management solutions to manage this process and have one central overview of all their entire people operations. WFM software solutions include many different functionalities depending on the focus and purpose it serves.
A workforce management system can also help an organisation improve its performance by putting the right people in the right positions at the right times. A workforce management system can help you save money on things like overtime pay and help you make sure that your employees are happy, motivated and, in turn, loyal.
Workforce management is used in many industries, from retail and hospitality to manufacturing and healthcare, it can also be used in many different ways depending on the needs of your organisation.
The functions of Workforce Management Software
Track employee Time and Attendance
In our blog, we have dedicated a whole section on time and attendance as this is one of the most important components of a WFM system.
Employee Scheduling
If you are using a vendor that provides the latest technologies, the employee scheduling software of the solution can be automated by an AI. With solutions that are not so advanced, this will still require a manager to do it manually through a drag-and-drop interface. Scheduling functionality is just as important as T&A, and our blog has a section dedicated to Employee Scheduling.
Labour Demand Forecasting
Again, if you are using advanced software, the forecasting should be done by an AI and is much more accurate than legacy solutions. Everything you need to know about labour demand forecasting is in this section.
Compliance Monitoring
Ensures that you comply with EU Working Time Directive laws when scheduling employees.
Absence and Overtime Management
It allows your employees to request time off and accept shifts directly through the employee app.
Workforce Analytics
This is a Workforce Analytics tool to help your managers understand any problem areas.
Task Management
Ensures that your business task requirements are also met when employees are scheduled to work.
Budget Management
This tool ensures that your rotas remain on a predefined budget as you schedule them.
These above are just some of the functions that you can expect in Workforce Management Software, modern cloud-based solutions will have many more functionalities to make your process easy to manage.
