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Workforce Management

In this section of the ShopWorks Blog, we’ll walk you through everything you need to know about workforce management, from start to finish: what it is, how it works, why it’s so important for your business, the technologies used, different modules and much more.

The Workforce Management concept first began in call centres in order to improve efficiency. Workforce management is a business process of planning and managing human resources to be in the right place at the right time. It’s a way to manage your employees and make sure they’re working efficiently, effectively, and in line with your company’s goals. It involves creating a plan for how employees can be used to their best advantage while also taking into account factors like the available talent pool and the skills needed to complete projects. Workforce management includes things like employee scheduling and time and attendance tracking and more.

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Employee Scheduling
Time and Attendance
Workforce Management
Workforce Analytics
Labour Demand Forecasting

The Goals of Workforce Management

Workforce management aims to ensure you have the right number of employees for your business and that those employees are doing their jobs as well as possible.

You can use workforce management to increase productivity or cut costs, or both. It can help companies increase their bottom line by reducing expenses through improving efficiency.

Many organisations use Workforce Management solutions to manage this process and have one central overview of all their entire people operations. WFM software solutions include many different functionalities depending on the focus and purpose it serves.

A workforce management system can also help an organisation improve its performance by putting the right people in the right positions at the right times. A workforce management system can help you save money on things like overtime pay and help you make sure that your employees are happy, motivated and, in turn, loyal.

Workforce management is used in many industries, from retail and hospitality to manufacturing and healthcare, it can also be used in many different ways depending on the needs of your organisation.

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Workforce Management Glossary

Jun 23, 2023 | Workforce Management

Like many software specialisations, the workforce management space has lots of jargon, acronyms, abbreviations and technical terms. In our workforce management glossary, we attempt to list the more regular terms and explain what they...

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The Goals of Workforce Management

Workforce management aims to ensure you have the right number of employees for your business and that those employees are doing their jobs as well as possible.

You can use workforce management to increase productivity or cut costs, or both. It can help companies increase their bottom line by reducing expenses through improving efficiency.

Many organisations use Workforce Management solutions to manage this process and have one central overview of all their entire people operations. WFM software solutions include many different functionalities depending on the focus and purpose it serves.

A workforce management system can also help an organisation improve its performance by putting the right people in the right positions at the right times. A workforce management system can help you save money on things like overtime pay and help you make sure that your employees are happy, motivated and, in turn, loyal.

Workforce management is used in many industries, from retail and hospitality to manufacturing and healthcare, it can also be used in many different ways depending on the needs of your organisation.

The functions of Workforce Management Software

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Track employee Time and Attendance

In our blog, we have dedicated a whole section on time and attendance as this is one of the most important components of a WFM system.

Employee Scheduling

If you are using a vendor that provides the latest technologies, the employee scheduling software of the solution can be automated by an AI. With solutions that are not so advanced, this will still require a manager to do it manually through a drag-and-drop interface. Scheduling functionality is just as important as T&A, and our blog has a section dedicated to Employee Scheduling.

Labour Demand Forecasting

Again, if you are using advanced software, the forecasting should be done by an AI and is much more accurate than legacy solutions. Everything you need to know about labour demand forecasting is in this section.

Compliance Monitoring

Ensures that you comply with EU Working Time Directive laws when scheduling employees.

Absence and Overtime Management

It allows your employees to request time off and accept shifts directly through the employee app.

Workforce Analytics

This is a Workforce Analytics tool to help your managers understand any problem areas.

Task Management

Ensures that your business task requirements are also met when employees are scheduled to work.

Budget Management

This tool ensures that your rotas remain on a predefined budget as you schedule them.
These above are just some of the functions that you can expect in Workforce Management Software, modern cloud-based solutions will have many more functionalities to make your process easy to manage.
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