Work force management for the retail and leisure industry

The Fox Poker Club is London’s first licensed poker club, situated on the world famous Shaftesbury Avenue in the heart of London’s West End. Owned by Genting Casinos, The Fox Poker Club started trading in the Autumn of 2010 and has over 25,000 members. It operates 24 hours a day and is already the number 1 poker venue in the UK.

What Shopworks do for Fox Poker Club: with several departments in a single venue such as “gaming”, “reception”, “bar”, “kitchen” and “security” Fox chose the Casino version of the staffing module which allows for a more complex organisation. Within each department different roles such as “dealer” and “supervisor” in the gaming department are supported and staff can work betwen different departments such as “reception” and “bar”. This high level of flexibility allows Fox to allocate the exact costs to each department. When establishing the business from scratch, Shopworks allowed the, Managing Director, Chris North, to quickly get the staffing levels correct and on budget.